This Privacy Policy explains how Complementary Healthcare ("we," "our," or "us") collects, uses, stores, and protects personal information when you access our website, book services, participate in virtual or in-person care, or otherwise interact with us.
This policy is designed to remain within two printed pages and complies with applicable Canadian privacy legislation, including:
PIPEDA (Personal Information Protection and Electronic Documents Act)
PHIPA (Ontario) – where applicable to personal health information
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1. Information We Collect
a) Personal Information You Provide
Name and contact details (email, phone, address)
Appointment and scheduling information
Payment or billing details
Health-related information you voluntarily provide for care purposes
b) Automatically Collected Information
IP address and device type
Browser and operating system
Pages visited and time spent on our site
Cookies or similar technologies
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2. How We Use Your Information
Your information is used only for legitimate and necessary purposes, including:
Providing complementary or supportive healthcare services
Scheduling, communication, and follow-up
Virtual care delivery (telehealth)
Payment processing and record keeping
Improving services and website functionality
Meeting legal, ethical, and regulatory obligations
We do not sell, trade, or rent personal information.
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3. Personal Health Information (PHI)
Any health-related information you choose to share is treated as confidential personal health information.
In accordance with PHIPA (Ontario) and professional standards:
PHI is collected only with consent
Used solely for care delivery, coordination (if authorized), or legal compliance
Stored securely and accessed only by authorized individuals
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4. Consent & Your Choices
By using our services or website, you consent to the collection and use of your information as described here.
You may:
Withdraw consent (subject to legal or clinical record requirements)
Request access to your records
Request corrections to inaccurate information
Requests can be made using the contact information below.
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5. Telehealth & Virtual Care Privacy
When using virtual or telehealth services:
Secure, privacy-conscious platforms are used
Sessions are not recorded without explicit consent
You are responsible for accessing services from a private location when possible
While we take reasonable safeguards, no digital transmission can be guaranteed 100% secure.
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6. Payments, Booking & Third-Party Services
We may use trusted third-party providers for:
Appointment booking and scheduling
Payment processing
Secure website hosting and communications
These providers:
Access only the information required to perform their function
Are contractually required to protect confidentiality
We are not responsible for the privacy practices of external platforms beyond our control.
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7. Data Security & Retention
We use reasonable administrative, technical, and physical safeguards, including:
Secure storage systems
Limited access controls
Encryption where appropriate
Information is retained only as long as required for:
Care provision
Professional, legal, or regulatory obligations
Records are securely deleted or anonymized when no longer required.
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8. Cookies & Analytics
Cookies may be used to:
Improve user experience
Understand website traffic and performance
You may disable cookies via your browser, though some features may be limited.
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9. Children & Minors
Services are not intended for children under 13 without parental or guardian consent. Health services for minors follow applicable consent and capacity laws.
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10. Related Policies & Updates
This Privacy Policy may be updated periodically. The most current version will always be posted on our website.
This policy may be read alongside our Terms of Service, Informed Consent, and Virtual Care Policies, which together form our privacy and service framework.
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11. Contact Information
For questions, access requests, or privacy concerns:
complementary.healthcare
Email: info@complementary.healthcare
Phone: [Insert Phone Number]
Address: [Insert Business Address]
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This policy is intended for transparency and compliance and does not replace professional legal advice.
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Regulatory Compliance Statement
This Privacy Policy is designed to align with:
PIPEDA (Canada) – fair information principles
PHIPA (Ontario) – where personal health information (PHI) is collected or maintained
Applicable professional college standards, ethical codes, and record‑keeping obligations
Where there is a conflict between this policy and a legal or regulatory requirement, the legal or regulatory requirement will prevail.